Refund policy

We want you to love what you ordered. If something isn’t quite right, we’re here to help—promptly and kindly.

Eligibility Windows

  • Refunds: Request within 7 days of delivery to the original payment method.
    A 10% restocking fee applies to eligible, non-defective refunds.
  • Exchanges: Request within 10 days of delivery.
    Non-custom apparel only. Exchanges are limited to the same design in a different size (no color/style changes). We’ll ship the replacement after your return is received.
  • Store Credit: From day 8–15, eligible items may be returned for store credit (no refunds after day 7).

Defects & shipping damage: Please report within 5 days of delivery with clear photos of the item, packaging, and shipping label. We’ll replace or refund and cover shipping. No restocking fee applies to defective/damaged items.

Item Condition

To keep things fair for everyone, returned items must be:

  • Unworn, unwashed, scent-free, and free of pet hair
  • In original condition with tags/packaging included

Not Returnable / Final Sale

  • Custom or personalized items; made-to-order designs
  • Limited-edition/clearance items labeled Final Sale
  • Candles: All candles are non-refundable and not eligible for return or exchange
  • Gift cards and digital downloads

Fees & Shipping

  • Restocking fee: A 10% restocking fee applies to non-defective returns for refund (calculated on the merchandise subtotal; shipping and taxes excluded).
    The fee is waived for exchanges, store-credit returns, and any return due to our error or verified defects/damage.
  • Return shipping:
    • Refunds or store credit: Use your own carrier or request a prepaid label; if we provide the label, the actual label cost is deducted from your refund/credit.
    • Original shipping charges are non-refundable, unless we made an error.

How Refunds, Credits & Exchanges Are Processed

  • Refunds (within 7 days): Issued to the original payment method after inspection, minus the 10% restocking fee and any prepaid-label deduction (if used). Processing typically takes 3–5 business days after receipt; banks may take additional time.
  • Store credit (day 8–15): Issued as a store credit to your Daniel Apparel account once the return passes inspection. No restocking fee.
  • Exchanges (within 10 days): Non-custom apparel only; same design, different size. We ship the replacement after your return is received.

How to Start a Return or Exchange

  1. Email support@danielapparel.com with your order number and whether you’d like a refund (within 7 days), exchange (within 10 days), or store credit (day 8–15).
  2. For defects/damage (within 5 days), include photos of the product, packaging, and shipping label.
  3. We’ll reply with next steps and, if applicable, a prepaid label.

Packaging Checklist (to Avoid Delays)

  • Include your order number inside the package
  • Use original packaging when possible, or a clean, secure alternative
  • Return all accessories that came with the item (e.g., tags, inserts)

Special Cases & FAQs

  • Bundles/BOGO: Returning part of a bundle may recalculate the discount; your refund/credit reflects the items kept.
  • Gifts: We can issue store credit to the recipient or exchange the item (subject to non-custom apparel / same-design-different-size rules and stated windows).
  • International orders: Customers arrange and pay return shipping; duties/taxes are non-refundable by Daniel Apparel. Exchanges may be processed as a new order after we receive the return.
  • Third-party purchases: If you bought from a retailer or market other than DanielApparel.com, please return through the original place of purchase.

We reserve the right to refuse returns that don’t meet these conditions.

Questions? We’re happy to help: support@danielapparel.com

Daniel Apparel — “Wear the Message”

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